In this post I would like to talk about things that make people run from your list and hit the “unsubscribe” button – the very thing you want to avoid as much as possible.
Recently my inbox had reached such a state (1467 unread mails!!) that I had to do some serious virtual house cleaning. I couldn’t manage any more. Not only did I delete everything that even had the faintest smell of “hype”, I unsubscribed from lots of so called “newsletters”. I love content rich newletters, especially the nicely laid out ones with some colour and pictures in it. I got one recently where a sunflower was in the top right hand corner and this sunflower was stretching and opening up – I really enjoyed that image.
I understand that not everybody has the technical resources and know-how to do something fancy like that, but anybody can produce a neat looking, clean layout that is not too cluttered and which is easy to read.
Here are just 4 reasons why your clients will hit the unsubscribe button and run:
Content – I really dislike emails that have no valuable content at all. I am supposed to get a newsletter, I want to learn something, be entertained or even read a provocative article. I don’t want an email full of links leading to sales pages with “one time” and “urgent” offers that contains no information whatsoever.
Being treated like an ATM – I want to be valued and looked after and not just “milked” for every cent somebody can get out of me. I don’t mind good offers and I will look at them but when I see an email full of links and not much else I just run away.
Getting the exact same email from a number of marketers (even the same subject line). This tells me that the sender of this email hasn’t even bothered to add a few words of his own or what he thinks about the product he is promoting, whether he/she has tried the product out him/herself, whether they think it is good value and what flaws the product may have. Nothing is perfect in this world and I am much more inclined to buy from somebody who gives me an honest opinion. The product may have flaws but it still might the best on the market in its category.
The “wrong link” or sorry, “wrong date” trick. I am really fed up with this one – you get an email about something and then, a day later or so you get another one profusely apologising about the link being “wrong”, or “overloaded”, the “servers crashing” or some other obscure reason why you should click on the “new” and “good” link. Do you think your clients believe you?
I know you want to get ahead and make sales but you want a long term, sustainable business – treat your customers the way you would like to be treated. It might be a much slower process but it will pay off in the long run.
Connie and Charly
from
http://www.stretchyourmindandbody.com
3) Sending duplicate emails
There are two varieties of these emails. One is where a person
sends out an email that is word for word the same as another
marketer.
This happens when marketers are promoting the same product and they
simply cut/paste an email that the product owner has provided for
them.
This annoys me to no end.
The other variety is when I am on multiple lists for the same
marketer and that marketer sends the same email to each list. So I
get the same email for every list that I belong to for that marketer.
This is very easy to avoid and shows me that you don’t care enough
to take a couple of extra minutes to do things right.
Results of both of these? Unsubscribe…
4) Oooops! Wrong Link
Am I the only person that this drives them nuts?
You get an email from a marketer and then a couple of hours later
you get another mail explaining that they messed up and here is the
correct link!
Is it that hard to test your email before you send it out? No.
If you do screw up a link in your mailing then include an extra
special bonus or discount with the correction. Make it something
that hurts YOU in the wallet and will teach you to take a few extra
minutes to test your links next time.
Those are just a few of the things that will cause me to hit the
unsubscribe button pretty fast. I did some more of my virtual house cleaning the other day. This
time I went through my email and unsubscribed from about 40
newsletters.